FAQs

NAPO - National Association of Professional Organizers Bonded and Insured SiteLock
 
  • Clutter Be Gone Services Do I need to help? Yes & No. Only you know what you are truely willing to part with. It is best that we work together if we need to purge items like clothing. However, most pantries can be done without any help. I will not make you throw everything away. Don't worry. My job is to help you thin out and find organized places to put the rest.
  • I feel like my house is very messy and I am embarrassed to have you come. Do not worry. Messy is a relative term. Messy to you is not messy to us. Trust us, we have kids. We have seen it all! You cannot scare us away.
  • Are you a member of NAPO? Yes, Dana is a professional member of NAPO - the National Association of Professional Organizers. You can find us on their website at www.napo.net
  • Do I need to buy any bins or baskets for organizing? No, we like to start with thinning out what no longer fits into your lifestyle and go from there. We also bring some items with us that can be purchased and used if need be, such as huggable hangers and wood hangers ($1 each) and small clear plastic storage bins ($2-$6 each). These are optional and used at the client's discretion.
  • How do I book an appointment? Book Now
  • Can I book over the phone? Yes, simple call or text and we can set the appointment for you. 757-761-0061
  • What payments options do you accept? We accept cash or credit card. We use Square for processing payments.Clutter Be Gone Services
  • I am afraid an organizer will just tell me to throw everything away. It is not our job to throw everything away or even decide what stays and goes. It is our job to help you find the right spot for the items you do want to keep. For example, one client had a lot of sports equipment in the master closet. They needed to keep the vast majority of it, but it did not have to stay in the master closet. Some went into the garage for the kids to grab easily, and some went into under used space in the guest closet. They no longer had to deal with it underfoot every morning, but they still kept it.
  • Do you take unwanetd items with you when you leave? Yes, we remove all unwanted items. Some are taken to Grace in Grapevine, TX. Some are donated to local schools, and some are kept by the company for their use. At the end of each week, we mail all donation receipts.
  • Do you organize any space in the house? Yes. We organize kid's rooms, kids closets, playrooms, offices, kitchens, pantries, master bedroom closets, garages, and even under the sink.
  • What happens if I need to change the date of a booking? We always allow for changes. Your appointment can be rescheduled at any time, but we ask that you give us 24 hours notice if possible.
  • What if I want to cancel an appointment? You may always cancel an appointment. We just ask that you give us 24 hours notice if possible.
  • How much can I expect to accomplish in 4 hours? Lots. We can usually accomplish 2 to 3 small closets in that time or 1 large walk in closet like a Master Bedroom Closet. We have done 2 small rooms in that time, and we have done patries from top to bottom in that time.
  • Why do you only stay 4 hours?We have noticed that after this amount of time, the client is tried of sorting and work productivity goes down. Instead of continunig to charge clients, we have chosen to keep our work efficient. If more time is needed, an additional hour is available or an additional appointment can be set.
  • What happens if we do not finish everything I want to finish? We can schedule another booking for you on our first available appointment day for our standard fee.
  • What is your rate? We charge $50 per hour. We book 4 hour appointments as our minimum, but additional hours can be added the day of service.
  • Some companies charge a fee to come evaluate my house. Do you do that? Yes and No. Walk-thrus are not required by Clutter Be Gone, LLC. Simply book and appointment and we will be there. If you would like an idea of how long your project will take, simply email us a photo of the space and we can provide a free estimate via email. Some client prefer we do a walk-thru because they do not know where to start - in this case, we will do a 30-minute walk-thru for $25.
  • What are your hours? Our hours are 8 AM - 2 PM - Monday-Friday. Night appointments are available upon request.
  • If you have any more questions, feel free to contact us via email or phone. Email is dana@clutterbegone.website or 757-761-0061
 

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